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Frequently Asked Questions

Here are some of the most frequently asked questions, if you have a question which is not answered below contact us and we will be delighted to help.

Q. Does TROWBRIDGE sell to retail customers?
A. TROWBRIDGE sells to Trade clients anywhere in the world and Retail clients only in the UK and Rest of the World NOT America and Canada. If you would like to purchase as a Retail Client in America or Canada, we can put you in contact with your local TROWBRIDGE Stockist or interior designer. Please let us know by filling in the form on this page: Retail Form. If you have any other questions please send us an email or call.

Q. Do you have a minimum opening order?
A. Our minimum Trade order is any four pieces.

Q. What is your lead time?
A. All of our products are hand made to order and are usually available in 4-6 weeks.

Q. Can I change the frame?
A. Framing options are shown at the top of each page on the website.

Q. Can I buy the prints unframed?
A. We only sell framed pieces.

Q. Can I have frames on Approval?
A. As every piece is handmade to order we do not offer frames on approval. If you wish to return frames you must get approval from our customer service department. Shipping costs and a 25% re-stocking charge applies to all returned merchandise.

Q. Do you have a sales person in my area?
A. Contact us and we will have your sales person get in touch with you.

Q. Do you have a catalogue?
A. Our most up-to-date product is shown on the website.

Q. I am a new customer how do I open an account?
A. Contact us with your order and we will do the rest.

Q. Can I pay by Credit Card?
A. We accept Visa, Mastercard and American Express. We also take cheques. In the UK you can call us on 01892 667600 in the US you can call us on 404 816 8612 or contact us with your credit card details.

Q. Where do I send my payment?
A. In the UK you can send a cheque to TROWBRIDGE Gallery, Unit 16 Sybron Way, Millbrook Trading Estate, Jarvis Brook, Crowborough, East Sussex, UK, TN6 3DZ or in the US to TROWBRIDGE Gallery, AmericasMart, Atlanta, Building 1, floor 14, Georgia, 30303.

Q. Where do you ship from?
A. Our product is handmade by skilled craftsmen in the UK. Once your order is completed shipping normally takes 3-4 days to the US and 1-2 days in the UK. We can advise time taken to other destinations.

Q. What is the cost of shipping?
A. depending on where you are in the world we will advise you on the cost of shipping. In the US shipping is 15% of the total value of the order.

Q. Can you ship direct to my client?
A. Yes we can.

Q. What countries do we ship to?
A. We ship Worldwide.

Q. How do I report damages?
A. Damages are rare. Please inspect your shipment thoroughly on arrival and report any damages to us within five days. A member of our team will contact you and tell you how we will rectify the situation.

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