Frequently Asked Questions

Here are some of the most frequently asked questions, if you have a question which is not answered below contact us and we will be delighted to help.

Q. Does Trowbridge sell to retail customers?
A. Yes we sell to retail and trade customers in UK.

Q. Do you have a minimum opening order?
A. Our minimum Trade order is any four pieces. There is an additional discount of 25% for orders of 15 pieces or more.

Q. What is your lead time?
A. All of our products are hand made to order. Those marked Immediate Delivery are available in 7 - 10 days, everything else is available in 4-6 weeks.

Q. Can I change the frame?
A. Framing options are shown at the top of each page on the website.

Q. Can I buy the prints unframed?
A. We only sell framed pieces.

Q. Can I have frames on Approval?
A. As every piece is handmade to order we do not offer frames on approval. If you wish to return frames you must get approval from our customer service department. Shipping costs and a 25% re-stocking charge applies to all returned merchandise.

Q. Do you have a sales person in my area?
A. Contact us and we will have your sales person get in touch with you.

Q. Do you have a catalogue?
A. Our most up-to-date product is shown on the website. If you would like our current CD catalogue, contact us and we will send one to you

Q. I am a new customer how do I open an account?
A. Register your details and pay online, or call us if you feel more comfortable placing an order on the phone: +44 1892 667600

Q. Can I pay by Credit Card?
A. We accept Visa, Mastercard and American Express. We also take cheques. You can phone us on +44 1892 667600 or contact us with your credit card details.

Q. Where do I send my payment?
A. You can send a cheque to Trowbridge Gallery, Unit 16 Sybron Way, Millbrook Trading Estate, Jarvis Brook, Crowborought, East Sussex, UK, TN6 3DZ

Q. Where do you ship from?
A. Our product is handmade by skilled craftsmen in the UK. Shipping normally takes 3-4 days to the US.

Q. What is the cost of shipping?
A. Shipping within the UK is £10 per item for smaller items and £20 per item for larger items, with a minimum charge of £40.

Q. Can you ship direct to my client?
A. Yes we can.

Q. How do I report damages?
A. Damages are rare. Please inspect your shipment thoroughly on arrival and report any damages to us within five days. A member of our team will contact you and tell you how we will rectify the situation.