Privacy and Cookies
We understand and are committed to safeguarding the privacy of those customers who use our website.
Our Privacy and Data Protection Policy is designed to let you know what happens to the information that we collect from you.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
When you register to use our site we ask for your name, company name, address, telephone number and e-mail address.
Firstly you can be assured that we will not sell, rent or trade any of this information to third parties for marketing purposes without your consent.
We operate in accordance with the Data Protection Act of 1998, and any amendments thereto.
How we use your personal information
By disclosing your personal information you consent to the storage and processing of your personal information by us.
For example from time-to-time we would like to contact you via email giving you updates on our products, our shows, special promotions or any other company news.
We think that you will find this information useful but if you don't want to receive these e-mails please use the unsubscribe feature provided at the bottom of each e-mail.
Alternatively you can contact us at sales@trowbridge.co.uk
We use cookies to identify you as a returning client once you have registered with us.
We may process data about your use of our website and services, including IP address, geographical location, browser type. Length of visit, page views and website navigation paths.
We do this to monitor and improve our website and services. Our website is not intended for children and we do not knowingly collect data relating to children.
The law on data protection sets out a number of reasons for which a company may collect and process your personal data, including:
By your consent: for example when you tick a box to receive e-mail newsletters.
By contractual obligations: for example if you order an item from us we will collect your address details in order to deliver your purchase, this information we pass to our courier.
By legitimate interest: for example we will use your purchase history to show you personalised offers or advertisements.
Sharing your information
We will not we sell, rent or trade any of this information to third parties for marketing purposes without your consent
We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company.
We will share transaction data with our payment service providers only to the extent necessary to process your payment, refunding payments and dealing with complaints and queries relating to such payments and refunds.
Information necessary to fulfil your order will be shared with our delivery companies.
Transactional messages will be sent via third-party services who may retain records for reporting purposes.
Retaining your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you.
If it is reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your Rights
You have rights relating to your personal information, including the following:
Your Rights
To be informed about how your personal information is being used
To access the personal information we hold about you
To request the correction of inaccurate personal information we hold about you
To request that we delete your data, or stop processing it or collecting it, in some circumstances